Customer Service Training with AI
Train customer service competence with AI role-playing. Practice complaint management, de-escalation, and professional problem-solving in safe scenarios.
No customer service conversations are currently available.
Lerne verschiedene Charaktere zu führen
Entdecke bewährte Führungsstrategien für verschiedene Persönlichkeitstypen deiner Mitarbeiter. Von schüchternen bis zu dominanten Charakteren.
Customer Service for
Various Industries
Industry-specific customer service situations for various industries and business areas.
Master Typical Support Challenges
Learn proven strategies for angry customers, complex inquiries, and demanding support situations.
Frequently Asked Questions
What support situations can I train?
We offer various scenarios: complaint management, technical support, de-escalation, reclamations, and more.
How does the training work?
You select a customer scenario, conduct a realistic support conversation with our AI, and receive immediate feedback.
Can I practice de-escalation?
Yes, a focus lies on de-escalation techniques for angry customers.
What customer types are there?
Our AI simulates various customer types: angry, demanding, impatient, and difficult customers.
How long does a training session take?
A support training takes about 10-15 minutes. You can practice as often as you like.
Is the training suitable for different channels?
Yes! We offer scenarios for phone, chat, and email support.
What feedback do I receive?
You receive feedback on empathy, problem-solving, communication, and de-escalation techniques.
Can I use industry-specific scenarios?
Yes, you can create individual scenarios for your industry.
How realistic are the customer scenarios?
Our AI customers are based on real behavior patterns and show authentic reactions.



