careertrainer.ai
Customer Service Conversations

Customer Service Training with AI

Train customer service competence with AI role-playing. Practice complaint management, de-escalation, and professional problem-solving in safe scenarios.

No customer service conversations are currently available.

Mitarbeiter-Charaktertypen

Lerne verschiedene Charaktere zu führen

Entdecke bewährte Führungsstrategien für verschiedene Persönlichkeitstypen deiner Mitarbeiter. Von schüchternen bis zu dominanten Charakteren.

Industry Solutions

Customer Service for
Various Industries

Industry-specific customer service situations for various industries and business areas.

Questions & Answers

Frequently Asked Questions

What support situations can I train?

We offer various scenarios: complaint management, technical support, de-escalation, reclamations, and more.

How does the training work?

You select a customer scenario, conduct a realistic support conversation with our AI, and receive immediate feedback.

Can I practice de-escalation?

Yes, a focus lies on de-escalation techniques for angry customers.

What customer types are there?

Our AI simulates various customer types: angry, demanding, impatient, and difficult customers.

How long does a training session take?

A support training takes about 10-15 minutes. You can practice as often as you like.

Is the training suitable for different channels?

Yes! We offer scenarios for phone, chat, and email support.

What feedback do I receive?

You receive feedback on empathy, problem-solving, communication, and de-escalation techniques.

Can I use industry-specific scenarios?

Yes, you can create individual scenarios for your industry.

How realistic are the customer scenarios?

Our AI customers are based on real behavior patterns and show authentic reactions.