
Olivia Bennett
Senior Specialist
In the evening rush, Olivia picks up from her plant shift break and sounds uneasy. She avoids direct criticism, but keeps pointing to process gaps. Your last alignment meeting left her feeling disrespected.
What you'll practise
- Name impact without blame
- Secure one concrete follow-up
- Check for face-saving agreement
„Well, the tickets are closed, but the blame keeps moving around.”




























