Every release, every improvement

New featureCustomer Service training mode (New)

Train customer service conversations—from complaints to escalation and goodwill—directly in Careertrainer.ai. The AI counterpart reacts appropriately to the situation and helps you build persuasive communication in high-pressure cases.

ImprovementIncoming calls for more realistic service roleplays

When practicing service scenarios, Careertrainer.ai now reflects call direction so incoming cases start with you as the user. This makes phone conversations feel closer to real customer phone calls.

New featureTraining resources: Negotiation cases & customer avatars

Create reusable negotiation cases as a foundation for your negotiation practice. Add customer avatars to shape the AI counterpart consistently across scenarios—while keeping sensitive mandate details out of the live realtime prompt.

ImprovementAI draft wizards for negotiation cases and customer avatars

When you need a new training resource, AI create wizards help you generate a pre-filled draft from a short description. This reduces setup time so you can start roleplaying faster.

ImprovementMore consistent, deterministic scoring

Scenario evaluation is now more consistent: Careertrainer.ai maps results more reliably to scenario goals, milestones, and anti-patterns using weighted logic. You get clearer feedback on what worked (or didn’t) during your conversation.

New featureMandatory learning paths: clearer progress for company managers

For teams using mandatory learning paths, company managers can mark published paths as required. Completion progress is displayed per member and filtered by assigned training types.

MaintenanceStability & maintenance updates

This release includes maintenance improvements that help keep training running smoothly—such as cleaning up outdated flows and updates that improve overall stability.

ImprovementLocalized character roles & improved role consistency

Character role data is now localized and used more consistently. This helps the conversation dynamics feel more natural and better aligned with your real starting position.

New featureLearning Paths (mini-LMS) for structured training journeys

Build learning paths with multiple steps that combine training sessions and relevant learning content. This keeps your coaching consistent and goal-driven rather than relying on scattered, one-off exercises.

New featureLearning-path creation for admins, companies & partners

Create learning paths as an admin, within your company, or as a partner using a guided authoring experience. This helps you tailor training for roles, teams, and target languages quickly—without starting from scratch.

ImprovementLearner flow: clear next steps in your path

Your learning path is presented clearly in the learner dashboard. You can see what’s next, continue where you left off, and jump back into the path right from each scenario.

ImprovementLearning-path completion report for measurable outcomes

After completion, you receive an aggregated report that compiles evaluations from scenario steps. Use it to demonstrate learning progress and skill development in your team and inform the next phase.

ImprovementTraining type per user: the right access for each team member

Grant training types to individual users so each team member sees and trains the right offerings. This ensures predictable combinations of global, company, and partner rules.

ImprovementBulk invitations via CSV (instant or scheduled)

Invite participants at scale using CSV imports for your company or partner environment. Send immediately or schedule a bulk batch—ideal for rollouts, new teams, and kickoff dates.

MaintenanceStability & documentation update

Documentation has been expanded to include Learning Paths, the report pipeline, and training-type assignments. This makes setup, usage, and tracking easier across your team.

ImprovementTraining-type-specific branding (Leadership, Sales, Negotiation)

You get separate accent colors per training type so your team instantly knows what kind of roleplay you’re doing. The theme, charts, and evaluation visuals follow the active training type’s color.

ImprovementRedesigned Company user management

Your Company dashboard now presents invitations and users more clearly using compact cards. Role badges and clear feedback help you verify changes quickly and confidently.

ImprovementRole switching in Partner company details

When you assign roles to users within a Partner company, the list updates accordingly, keeping everything consistent and easy to review. This helps reduce the risk of mis-assignments during rollout.

SecurityMore reliable access to training types via Partner membership

Access control is now more robust: allowed training types are managed reliably through Partner membership. If a required partner assignment is missing, access is safely blocked instead of ending up in an unclear state.

Bug fixAutomatic correction for training-type selection

If a chosen training-type setting doesn’t match the effective whitelist, the system automatically aligns it. That means your training starts without unnecessary back-and-forth or interruptions.

ImprovementMore precise language and dialect rendering

Language variants and dialect/delivery details are applied more accurately. Accent rules show up only for the right locales, preventing dialect instructions from leaking into standard setups or appearing in unintended locales.

MaintenanceImproved handling of evaluation eligibility errors

Certain cases where an evaluation is no longer considered eligible are now handled more cleanly. This leads to a more stable training experience and helps prevent avoidable interruptions.

ImprovementMore stable live-audio training

Your roleplay runs more reliably: response handling is better controlled, unnecessary repetition is reduced, and training returns more intelligently after interruptions. That means more real practice time—especially for tough conversations.

New featureNew training mode: Negotiation

Train negotiations with a dedicated training type tailored to this conversation style. You get rubric-based evaluation and structured guidance so you can work on the key negotiation skills that matter most.

SecuritySafer team and partner invitations

Invites now use secure token links instead of preset passwords. This makes rollouts for teams and partners easier and reduces access-related security risks.

ImprovementImproved navigation and context switching

Find your way around the dashboard faster with a clearer context switch between personal, team, company, HR and partner. This is especially helpful if you frequently move between training, insights, and settings.

HighlightScenario Assistant for better preparation

The Scenario Assistant supports you with targeted clarifying questions and context-aware prompts. That helps you start sooner with a realistic conversation, including consistent evaluation in Sales training.

ImprovementTraining fine-tuning: locale, confirmation, and audio preflight

Training locales are now handled more cleanly to keep your training language consistent. You also get an improved audio preflight so your microphone setup is ready before you start, plus a clear final confirmation step.

ImprovementTeam and company support

For company training, managers can access more transparency such as training reminders and team transcript insights. That makes progress easier to track with less coordination effort from your side.

MaintenanceQuality and maintenance

We further improved stability and strengthened quality assurance for changes. This lowers the risk of unexpected training behavior and helps releases stay consistent.

ImprovementOnboarding with smarter conditions in the wizard

Your onboarding now adapts more effectively to your training context and guides you through the right steps in the dashboard wizard. That helps you reach your first 5–15 minute roleplay faster—without detours.

HighlightScenario Assistant: more stable analysis & preview

The Scenario Assistant prepares previews with improved normalization and robustness. This results in more consistent previews, so you can tell earlier whether a scenario fits your goal and context.

Bug fixImproved prevention of invalid scenario outputs

Unusual or invalid content is detected and handled more reliably. This reduces the chance that a scenario ends up in an unusable state, making scenario preparation more dependable.

ImprovementSafeguards for conversation modes and language variants

You’ll see improved handling of conversation modes to keep the intended interaction more consistent. Additional safeguards help ensure language variants remain consistent when switching locales.

MaintenanceBilling and billing portal sessions more consistent

Your billing experience is more stable: billing flow and billing portal session creation are more consistent. That means less friction when managing or upgrading your plan.

PerformanceImproved UI rendering for charts

Chart tooltips are now more robust through improved type handling. This helps keep your visuals stable and clear in your training and progress context.

MaintenanceStability and maintenance updates

Additional stability and maintenance improvements enhance processing quality around jobs and mockup resolution. The result is a smoother, more dependable overall experience.

ImprovementReliable scenario prompt loading for live-audio sessions

Scenario data is now loaded more reliably, instead of relying on very long internal handoffs. This reduces common live entry issues and makes starting your roleplay feel smoother.

ImprovementQuota with separate reservation & consumption

During training and session runtime, resource usage is validated more precisely and logged server-side. This helps keep reservations and consumption consistent so you encounter fewer limit surprises.

HighlightQuicker evaluation transition when your conversation ends

When the roleplay ends, you’re immediately redirected to the pending view while evaluation is prepared in the background. A controlled retry helps when the evaluation record is briefly not available yet.

Bug fixCorrect session status instead of “abandoned”

If you stop a session, it’s now recorded as “CANCELLED” rather than “abandoned.” This makes training history clearer and improves later analysis and troubleshooting.

ImprovementImproved session diagnostics for latency spikes

Additional diagnostic data is captured to help identify latency spikes during training. This supports faster classification of issues when the conversation flow feels unstable for a moment.

MaintenanceUI safeguard for release transitions (deployment mismatch)

If release effects impact an active session, a deployment mismatch is detected and a reliable reload is triggered. This reduces cases where training screens appear stuck or inconsistent.

Bug fixMore stable training navigation for stop & transitions

Training navigation was adjusted so stop actions apply safely before page changes. This reduces situations where errors occur or actions don’t execute as expected after stopping.

MaintenanceMore traceability for invitations via timestamps

For invitations and relevant creation flows, the creation time (createdAt) is captured more consistently. This improves traceability when teams need to document when an invite was issued.

ImprovementTeam Accounts: Clear administration across account types

Manage team accounts in a more structured way and assign the right plan per account type. This helps sales, HR, and training teams stay in control of who has access to what.

ImprovementTeam Dashboard: clearer scenario overview & access logic

Scenario visibility inside the team dashboard is clearer, and access handling for team members is more robust. Team members can reliably access the scenarios that match their team setup.

New featureCompany Analytics: full view directly from the Company dashboard

Jump straight into Company Analytics from the Company dashboard. That means less navigation and faster insight into training progress and usage within your organization.

ImprovementInvitations: improved feedback for success and errors

When sending invitations, you now get clearer feedback about whether the invitation succeeded or needs attention. This reduces time lost when inviting several people.

ImprovementPartners: resend invitation with refreshed access details

If a partner invitation didn’t land or access isn’t working, you can resend the invitation with updated access details. This makes White-Label rollouts easier—without starting from scratch.

Bug fixBoard & metrics accuracy: averages only from completed sessions

Metrics such as average duration now only include completed training sessions. Your board insights and decisions are therefore more reliable and less skewed.

MaintenanceStability & maintenance updates

We applied maintenance and security updates to keep the platform reliable long-term. This supports a consistent training experience for your live conversations and evaluations.

ImprovementReliable live audio session flow

Leaving an active training session via different UI paths is now more consistent, with fewer issues caused by incomplete state transitions. This helps you finish or pause training cleanly without UI glitches.

Bug fixRobust evaluation after the conversation

The sequence between stopping training and running the evaluation is more stable after a session ends. You’ll see the evaluation more reliably, including a clearer pending state in the evaluation view.

ImprovementScenario assistant: corrections and improvements

The scenario assistant supports you more reliably when creating or refining training scenarios. This reduces rework before you start the live audio exercise.

New featureRecommendations with access logic (Free/Paid)

Scenario recommendations now better reflect whether you’re on Free or Paid. This means suggestions are more likely to be usable immediately.

ImprovementMore specific job titles in scenarios & characters

Scenario and character data is now more precise, with clearer job titles instead of generic roles. This makes the conversation feel closer to the reality of your counterpart.

MaintenancePlatform stability and maintenance

We delivered various stability and maintenance improvements so training and background processes run as smoothly as possible. This includes refinements to polling behavior, UI routing, and general reliability work.

SecuritySecurity: dependency updates

Security-related dependency updates were applied to reduce exposure to known vulnerabilities. This keeps the platform on a more current and secure baseline.

ImprovementFaster route to your evaluation after the conversation

After your session ends, you’ll land more directly in the evaluation view. That means you see your performance in the live audio roleplay sooner and understand which competence focus makes sense next.

New featureMore consistent onboarding with tailored Welcome emails

Your training interest is captured more accurately during onboarding. Depending on what you chose, you’ll receive the right Welcome and verification information, including updated templates.

ImprovementDemo accounts for easier testing and rollouts

For demo purposes, we introduced a new demo account setup. It helps teams and admins validate the experience quickly and collect feedback without spending extra time on setup.

Bug fixStronger guardrails and clearer error states

Error screens and loading states have been improved so you can understand what’s happening and what comes next. Standardized action error codes also make account-area behavior more consistent.

ImprovementPartners can manage sender and domain configuration more precisely

If you’re running a white-label setup as a partner, you can manage your domain and sender configuration more effectively in the dashboard. This includes the delete path, plus updated DNS and preview components.

MaintenanceImproved diagnostics through enhanced logging

Logging and error paths were expanded to make issues easier to diagnose. This helps us understand the root cause faster—especially around email and training events—and improve targeted areas.

PerformanceStability and maintenance updates for training and email

Under the hood, dependencies were updated and smaller stability fixes were included. The outcome for you: a more reliable experience across training and communications.

ImprovementPartner email: custom sender domains & clearer status

If you run White-Label training with your own sender domains, the system guides you through DNS and verification. You can see the status, get actionable hints, and track outcomes—reducing back-and-forth and improving deliverability.

New featureNewsletter & marketing: more targeted drip campaigns

You can fine-tune newsletters and marketing campaigns with improved audience filters and a more structured campaign path. Marketing eligibility rules ensure only contacts who qualify receive marketing emails.

ImprovementEvaluation & AI: more accurate and reliable feedback

We improved the evaluation after each conversation to keep feedback consistent and easier to use. Evaluation is also derived more appropriately from transcript and session context, so your training insights and competency scores fit the situation better.

ImprovementTraining frontend: better scenario overview & smoother start

Frontend updates help you understand scenario information faster and configure the session start more consistently. This reduces friction right before your live audio practice and helps you get into training quicker.

SecurityStability & security: health checks and hardened endpoints

2.3.0 includes stability and hardening measures to keep training and content running robustly. This covers health checks and stronger protections for public areas related to characters, scenarios and session tokens.

MaintenanceMaintenance & reliability fixes for delivery and post-session processing

Newsletter and CRM delivery were aligned with the new email layer. Smaller reliability fixes in post-session processing help ensure evaluations continue smoothly after the conversation.

HighlightSharper training feedback

Every conversation now ends with clearer, better-structured feedback and concrete next steps – ideal for tracking learning progress and giving consistent feedback inside teams.

New featureBuying center & team dashboard

Sales teams can now manage decision-maker profiles, roles and stakeholders centrally – with a new team dashboard that keeps the entire training and coaching progress in one view.

New featureNewsletter & CRM follow-ups

Connect training to your lead funnel: newsletter sign-ups and automated follow-ups reliably move prospects and participants into the training process.

ImprovementMore reliable live conversations

The live audio architecture has been strengthened end-to-end: fewer dropped connections, clearer audio and more reliable training sessions – even on flaky networks.

ImprovementWhite label & company accounts

Training and HR partners now run their own branded accounts with filter logic, custom products and translated content – a much stronger foundation for white-label programs.

MaintenanceStability & security

We resolved a wide range of smaller issues across feedback, payments, scenarios and the mobile experience and further raised the security baseline.

HighlightBuying center for sales teams

Map complex B2B decisions realistically: stakeholders, roles and spheres of influence become tangible training scenarios – including pipeline and process integration.

New featureTeam dashboard for B2B

The new team dashboard gives managers full visibility on training and coaching progress per team member, clarifies learning paths and highlights focus areas.

New featureNewsletter & CRM follow-ups

With the new newsletter system and expanded CRM follow-ups you stay closer to your prospects – automated, without extra effort and with clean handovers into the training journey.

ImprovementManager and company dashboard

Managers and companies see every relevant training, performance and activity data point in one place – with clear filters and a cleaner look.

ImprovementLive conversations & learning paths

The live audio experience was rebuilt on a modern foundation; learning paths are more clearly structured and also available in English.

ImprovementWhite label & company accounts reimagined

Company accounts were completely overhauled – with filter logic, curated product depth and industry structures that realistically embed white-label partners into their market.

ImprovementMore robust feedback stack

Feedback is more reliable, multilingual and delivers structured insights – ideal for teams that want to steer their training process with rigour.

New featureRoleplay Generator

The scenario assistant becomes the Roleplay Generator: training situations are created faster, clearer and ship with actionable expert tips and start instructions.

New featureCRM tool

The new standalone CRM tool keeps contacts, pipelines and training status in one tidy place – a clear move toward a lived sales-enablement platform.

New featurePartner & training insights

Sales partners now have more control (for example sales-leadership options and invoice downloads) and see scenario insights per user – for more focused coaching conversations.

ImprovementStable live audio & bulk upload

The live audio infrastructure was modernised; trainings run more reliably and product content can be maintained much faster via bulk upload.

HighlightWhite label for partners

Training, HR and consulting partners present Careertrainer.ai under their own brand and access – including webhooks and partner onboarding.

New featureManaged payments

Managed payments keep invoices, subscriptions and payouts cleanly in one place – an essential building block for scaling training programs.

New featureLeadership coach & scenario assistant

Leaders train realistic conversations with an expanded leadership coach; the scenario assistant creates fitting training situations faster and more reliably.

ImprovementLearning paths & personality test

Learning paths were redesigned and complemented by a personality test – so training fits the profile and learning style of your team.

ImprovementPricing & account dashboard

A modern pricing and account dashboard brings clarity over plans, usage and administration – for individuals as well as enterprises.

ImprovementClearer scenario table

The scenario overview was redesigned with a clear play action and a cleaner layout – trainings start faster, without hunting around.

ImprovementImproved JSON import

Import scenarios more comfortably and with better validation as JSON – ideal for partners and training designers who bring their own content.

New featureProduct lists & logos

New product list and logo components make marketing pages more consistent and pave the way for industry, partner and solution pages.