
Emily Carter
Team Lead Customer Success
You’re preparing a structured Mitarbeitergespräch with a Customer Success specialist who is generally doing well, but has recently missed communication deadlines. Emily’s style is warm and motivating; she needs a practical plan that keeps the relationship positive.
What you'll practise
- Turn feedback into a shared improvement plan
- Agree on KPIs and a timeline
- Maintain trust while setting expectations
„I value your impact—let’s talk about what’s working and what’s costing time.”


