As a sales representative, you’ll practice making discount requests right before closing and handling non-binding “maybe later” commitments in an AI role-play. Unlike a coaching session or learning by doing, the practice happens before your real conversation—without anyone watching. In your next call or meeting, you’ll bring up the discount point with purpose and agree on a clear next step.
Larissa Böhm
Gatekeeper at first contact
Larissa checks whether your call is actually worth the effort.
“Without reliable figures, I won’t forward anything to the person responsible.”
Your task
Get to the decision-maker without bypassing Larissa, and clarify the approval path.
This is what your evaluation looks like
Approval path clarified, but the value to the gatekeeper is still unclear
In short
As a sales representative, you need a clear view of customer needs—so you can position offers effectively and guide customer conversations with confidence. Careertrainer turns that into a hands-on practice space, where you sharpen your conversation skills for real, specific customer situations.
Training format details only—no study results included.
When it comes to asking for a discount or switching providers, the difference is whether you first understand the real reason—or react too quickly. For a no-obligation sign-up and when there’s general demand, the next step depends on whether you agree on a clear purpose and defined selection criteria.
If you can offer me an additional five percent, then we can make it happen.
The conversation tips when …you give in immediately—without first clarifying the reason for the request or agreeing on a fair, matching trade-off.
Send me the documents, and I’ll get back to you shortly.
The conversation tips when You send out the materials without agreeing on a clear reason or timeline for follow-up feedback.
We were generally happy with our previous provider.
The conversation tips when you list the benefits of your offer right away instead of uncovering what drives customer satisfaction.
We’re currently exploring a few different options.
The conversation tips when …before you present your offer without yet knowing what will truly tip the decision in your favor.
You practice real-life sales conversations from your everyday work—so you can clarify needs, present the right offer, and agree on the next step with confidence.
You’re speaking with a new prospect who’s either following a recommendation or comparing offers for the first time. In the role-play, you practice asking the right questions to uncover their needs and positioning your offer in a way that truly fits. You go into your next conversation better prepared—and you leave with the next step clearly agreed.
What you want to achieve in your first conversation
You’re preparing for a new order—or adapting to changing needs from an existing customer. In the role-play, you’ll practice uncovering current requirements quickly and shaping an offer that fits. With this training, you’ll lead your next conversation with more focus, and make the next step clear from the start.
What you want to achieve in a customer conversation
You’ll speak with a stakeholder who can see the potential value—but isn’t ready to commit yet. In the role-play, you practice exploring their concerns, aligning the benefits to what they actually need, and proposing a clear, relevant next step. With a structured conversation plan, you’ll go into your next meeting prepared and confident.
What you want to achieve with restraint
You practice responding calmly to Martin’s request for a 5% discount—and clarifying what he wants in return.
01Prepare
When I get hit with discount requests, I often give in too quickly—and then I’m left wondering whether I could have asked for something in return.
What do you know about the planned order volume?
The customer is planning a larger order but hasn’t confirmed the final quantity yet.
Discount request just before you close the deal
Martin Keller
Head of Procurement for Store Supplies · determined
Coach Sal asks you what you know about Martin’s planned order quantity. You clarify that Martin is planning a larger order, but he hasn’t committed to a specific amount yet.
02Speak
If you can come up with an extra 5%, we can make it work.
On a phone call, Martin Keller asks for a 5% discount. You’ll practice: first, asking for the reason—and then proposing a suitable counteroffer.
03Review
Discount request just before you close the deal
01:12: All set—I’ll deduct 5% directly from your amount.
After the conversation, a second AI reviews your performance and assigns your score—not a human coach.
04Debrief
At 01:12, you immediately agreed to the discount. You didn’t ask what the claim was for—and you also didn’t clarify any kind of trade-off or counterleistung.
What should I have said in that situation?
What price discount would make this work for you? Let’s review your options and see if we can agree on a suitable arrangement.
With Coach Sal, you review the exact moment when you immediately offered Martin 5% off. Then you practice how to tie the discount to a clear value exchange.
Four coaches for four fields: Lea for leadership, Sal for sales, Vera for negotiation, Sam for customer service. Coach conversations by voice or text.
Step 04 leads back to 02
Practice making discount requests and handling non-binding offers before your next conversation. That way, you can uncover real needs with purpose and decide confidently on the next step.
Voice Training
If the discount request only comes in shortly before closing, you practice the situation live with voice role-play. You speak freely and in real time—on the phone or in person.
Learn more: Live Voice Role-PlayYour Own Scenarios
If you want to identify your needs faster, briefly describe a realistic sales situation. Based on your description, the AI generates a role-play you can use to practice your questions and conversation flow.
Learn more: AI Role-Play GeneratorConversation review
If you want to check whether you’ve clearly agreed on the next step, have your role-play assessed. A second AI backs up its evaluation with quotes from the conversation.
Learn more: AI Conversation Analysis with QuotesScenario examples
Pick a scenario that matches your situation, then jump into the AI role-play.
Industry
Situation
Larissa Böhm
Gatekeeper at first contact
In the office, you reach Larissa Böhm on the first call. She keeps you from getting to the right person and asks for specific proof of value and the next steps.
What you'll practise
„I don’t pass on requests like this without clear proof.”
In the appScenario pre-filled, fully editable
Tobias Weber
Buyer after an internal priority shift
The window for the initial meeting is tight when you meet Tobias in the meeting room. He puts patient safety and data protection on the agenda and only reveals his original need reluctantly.
What you'll practise
„I need solid evidence for the GDPR.”
In the appScenario pre-filled, fully editable
Alex Winter
Product presentation before the purchase decision
At the very start, Alex raises the pressured site time and refers to another person. On the phone, you need to clarify the real decision-maker without assuming responsibility.
What you'll practise
„I can’t decide this on my own.”
In the appScenario pre-filled, fully editable
Pricing
Three conversations every month are free. If you want to practice more often before a real meeting, pick a plan. Add a card, cancel monthly, no meeting required.
Practice alone
Fits youAll four areas are in every plan. The only difference is your conversation quota.
Prices per month, cancel monthly.
No credit card · upgrade any time
Team · 2 to 12 people
2 × €29.99 per seat · 40 conversations per person per month
Ready immediately · cancel monthly
Organization · from 13 people
An offer per person per month, within two working days
At this size the price is not set by headcount, but by:
30 minutes · you run a role-play yourself
Included in every plan, including the free one
Prices at a glance: Individual plans from €0 (3 conversations) to €59.99 per month (unlimited). Teams of 2 to 12 people pay €29.99 per seat per month for 40 conversations per person, cancel monthly. From 13 people there is an offer per person per month, within two working days of a 30-minute meeting. All details on the pricing page
Questions before you choose
In role-play, the other person reacts directly to how you lead the conversation. If a customer refuses to switch providers, they may still open up once you ask follow-up questions about what matters most to them with their current provider. With the right needs-based conversation, you can then uncover whether a switch makes sense—and where it could deliver real value. If you rely only on generic product arguments, the customer may hold back and insist on their satisfaction with the provider they already use.
More target groups for self-trainers — linked directly below.
