
Grace Cooper
Colleague in dealership conflict meeting
In the dealership meeting room, Grace raises a recurring conflict about a test-drive decision. She says the team is being bypassed while margin pressure, service utilization, labor rate, and days on lot dominate every discussion.
What you'll practise
- Listen before solving
- Name the core anger
- Agree a concrete fix
„I am tired of decisions being made around us.”
In the appScenario pre-filled, fully editable



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