AI in Public Sector Statistics: Adoption, Procurement & Training

of public-sector respondents say they use AI to speed up grant or permit approvals (2024).

of EU citizens say it matters that AI is explainable when used in public services (Eurobarometer data, 2024).

of citizens report they would like to have access to how decisions are made in public services using AI (survey data, 2024).

of citizens say they trust public institutions less if AI is used without human oversight (survey data, 2024).

1 in 3 adults report having used an AI-enabled service in the last 12 months for public-related purposes (survey data, 2024).

of U.S. adults say they are comfortable with AI being used in customer service for government services (survey data, 2024).

of U.S. adults say they want a human to review AI decisions in healthcare and related settings (relevant to public sector use of AI, 2024).

of public-sector organizations report using AI for predictive maintenance in 2024.

of public-sector organizations report using AI for resource optimization (2024).

of public-sector organizations report using AI for cybersecurity operations (2024).

of public-sector organizations report using AI for document and case management (2024).

of public-sector respondents say they use AI to improve compliance monitoring (2024).

of organizations report hiring additional data/AI talent to accelerate deployments (2024 survey results, includes public sector).

of public-sector organizations use synthetic data to train or test AI systems (2024).

of government organizations say AI procurement processes are mature enough to scale (2024).

of organizations say they expect productivity to improve with AI in the public sector within 12–24 months (survey results, 2024).

of government leaders say AI can help reduce costs while improving service delivery (2024 survey results).

of government leaders say AI will improve decision-making quality (2024 survey results).

of government organizations say AI is important to modernize services (2024).

of AI decision-makers in the public sector say they plan to deploy AI to improve policy decisions (2024).

of government organizations plan to invest in data engineering and platforms to support AI within 12 months (2024 survey results).

of organizations report increasing cloud spending to support AI workloads (2024 survey results, includes public sector).

of organizations in the public sector say AI will reduce time-to-decision (2024 survey results).

of organizations in the public sector cite data privacy as a top AI concern in 2024.

of organizations in the public sector cite bias/fairness as a top AI concern in 2024.

of government organizations cite lack of talent as a barrier to AI adoption in 2024.

of public-sector organizations report using AI in at least one business process (2024).

of public-sector organizations cite lack of interoperable data as a key barrier to AI adoption in 2024.

of public-sector organizations cite legacy systems as a key barrier to AI adoption in 2024.

of government organizations indicate that budget is a major constraint for AI initiatives (survey results, 2024).

of organizations believe AI will increase automation of back-office work (2024 survey results, includes public sector).

of public-sector organizations report using generative AI in production as of 2024.

of public-sector organizations report running generative AI pilots as of 2024.

of government organizations expect generative AI to be deployed across multiple departments within 12 months (2024).

of GDP is the estimated amount tied to AI in the European Union, reflecting the scale of AI-related economic opportunity for public and private sectors (2024).

of organizations say generative AI will be deployed in at least one function by the end of 2024 (survey results include public sector).

of organizations say they will have generative AI deployed broadly across multiple functions by the end of 2025 (survey results include public sector).

of EU public administrations report using at least one AI system in at least one area (survey results discussed in public-sector digitisation efforts, 2024).

of EU public administrations plan AI investments over the next 12 months (2024 survey discussions).

of public-sector leaders say they measure AI ROI using cost savings or efficiency metrics (2024 survey results).

of public-sector leaders say they measure AI ROI using citizen satisfaction metrics (2024 survey results).