AI in Legal Industry Statistics: Adoption Trends, Communication & Operations

of respondents in a 2024 Capgemini study said they want companies to explain how they use AI.

of legal consumers reported that faster answers would make them more likely to hire a firm for legal help.

of consumers said they expect businesses to use AI to reduce waiting times.

of legal consumers want self-service options for routine legal questions.

of respondents in a 2024 Edelman survey said they expect companies to help them succeed, including through technology.

of respondents said they believe AI will improve service quality.

of respondents said they worry AI will make legal outcomes less fair.

of executives report their organizations will use AI to improve customer experience.

of legal and compliance professionals reported using AI tools in at least one workflow in 2024.

of companies say AI is already integrated into at least one business function.

of CFOs said they expect to increase AI investment over the next 12 months.

of organizations reported deploying AI for contract-related tasks by 2024.

of enterprises reported using AI for legal risk management in 2024.

of B2B buyers expect suppliers to use AI to personalize solutions.

of organizations reported that AI helps them reduce time spent on document review.

of organizations reported that they are piloting AI but not yet fully deployed.

of organizations said they have deployed AI at scale across multiple functions by 2024.

of companies said responsible AI principles are important for AI strategy.

of executives said they are redesigning processes to integrate AI capabilities.

of legal departments reported using AI to standardize workflows and reduce variation across matters.

of organizations said they plan to use AI-driven automation to reduce costs by 2025.

of companies reported they are using AI to enhance knowledge management and search.

of enterprises said they have a dedicated AI ethics or risk team in place.

of organizations expect AI to become more important to their business over the next 3 years.

of legal professionals in a 2024 survey said AI will significantly change legal work within the next 5 years.

of legal departments reported that knowledge management and search are top use cases for AI.

of organizations said AI adoption is constrained by concerns about data privacy and security.

of legal buyers said explainability and audit trails are important AI procurement criteria.

of organizations said integrating AI into existing workflows is a key implementation challenge.

of organizations said they are concerned about bias in AI systems.

of organizations said they have experienced an AI-related compliance or legal risk incident.

The generative AI in legal services market is projected to grow at a CAGR of 36.4% from 2024 to 2030.

The legal AI market is forecast to reach $6.4 billion by 2032 with a CAGR of 28.9% from 2024.

of investment in AI-related technologies in the legal sector was reported for 2024.

AI adoption in legal services is expected to increase from 18% in 2023 to 35% by 2026.

The worldwide spend on AI software is forecast to total $210 billion in 2024.

The global AI market is projected to reach $407 billion by 2027.

The global AI in healthcare market is projected to exceed $188 billion by 2030, indicating broader AI adoption trends that spill into legal risk/compliance work.

of marketers said generative AI increased lead generation efficiency in 2024.

of B2B marketers reported using AI for targeting and personalization in 2024.

of marketers said they will invest in AI in 2025.

of consumers expect brands to tailor recommendations using data and AI.

of executives said AI improves marketing ROI measurement.

of legal-tech buyers said they use online reviews and content to evaluate vendors before purchase.

of buyers said they use multiple sources online during vendor evaluation.

of B2B marketers reported that AI-driven personalization increases conversion rates.