As a leader, you need to conduct many Conflict Conversations and need a standardized approach - that's what our guides are for. Optimize your preparation and conduct structured, goal-oriented conversations.
Duration: 5-10 minutes
Duration: 15-20 minutes
Duration: 10-15 minutes
Duration: 20-25 minutes
Duration: 5-10 minutes
With this guide, you are optimally prepared to successfully conduct Conflict Conversations. Use the practical tips and example formulations for your specific situation.
Total duration approx. 55-70 Minuten
Clearly and concretely articulate your observations.
Encourage the employee to share their perspective.
Ask the employee for their suggestions regarding potentia...
These typical mistakes can jeopardize the success of your conversation. Recognize them early and respond professionally.
You begin with accusations instead of objective observations. The employee immediately becomes defensive, and the conversation escalates into a power struggle rather than a constructive problem-solving dialogue.
You attribute conscious intentions instead of sharing your own perception. The focus shifts from the situation to incorrect assumptions, obstructing genuine clarification of the underlying causes.
You present ready-made solutions without involving the employee. Dictated measures are not supported and may be sabotaged, as no one feels a sense of ownership.
You lose the neutral facilitator role and become caught in the conflict spiral yourself. Objective communication becomes impossible when you are emotionally drawn in.
You abandon the proven 5-phase structure when the situation becomes emotional. Without a systematic approach, you jump aimlessly between topics and lose control of the conversation.
You unconsciously take a side instead of moderating neutrally. Your credibility as a mediator diminishes, making fair conflict resolution impossible.
You've read the guide - now it's time to apply what you've learned in practice. Train with our AI and become a conversation pro.
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