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Step-by-Step Guide for Coaching Conversations

As a leader, you need to conduct many Coaching Conversations and need a standardized approach - that's what our guides are for. Optimize your preparation and conduct structured, goal-oriented conversations.

Phase 1: Trustful Introduction

Duration: 5-10 minutes

Begin the conversation with an open, positive attitude. Create a pleasant atmosphere where the employee feels comfortable speaking honestly.

Practical Tips:

  • Warmly greet the employee and ask how they are doing.

Phase 2: Reflection & Current Analysis

Duration: 15-20 minutes

Analyze past performances and challenges together with the employee. Focus on specific examples and encourage honest reflection.

Practical Tips:

  • Ask targeted questions about recent projects and their outcomes.

Phase 3: Developing Goals & Visions

Duration: 15-20 minutes

Assist the employee in formulating clear and achievable goals. Collaborate to create a vision for their professional future and discuss their ambitions.

Practical Tips:

  • Ask the employee where they see themselves in one year.

Phase 4: Action Planning & Resources

Duration: 15-20 minutes

Collaborate with the employee to develop concrete measures for achieving the set goals. Identify the necessary resources and support they may require.

Practical Tips:

  • Inquire about the essential resources the employee needs.

Phase 5: Commitment & Next Steps

Duration: 10-15 minutes

Summarize the discussed goals and actions, and ask the employee for their commitment. Clarify the next steps and schedule follow-up appointments.

Practical Tips:

  • Summarize the key points of the conversation.

With this guide, you are optimally prepared to successfully conduct Coaching Conversations. Use the practical tips and example formulations for your specific situation.

Quick Reference

Cheat Sheet: Coaching Conversations at a glance

Total duration approx. 60-75 Minuten

Coaching Conversation - Quick Reference
Bookmark this page for quick access

Trustful Introduction

  • Warmly greet the employee and ask how they are doing.

Conversation Phases

2
Reflection & Current Analysis15-20 minutes

Ask targeted questions about recent projects and their ou...

3
Developing Goals & Visions15-20 minutes

Ask the employee where they see themselves in one year.

4
Action Planning & Resources15-20 minutes

Inquire about the essential resources the employee needs.

Commitment & Next Steps

  • Summarize the key points of the conversation.
Avoid Mistakes

Common Mistakes in Coaching Conversationn
and how to avoid them

These typical mistakes can jeopardize the success of your conversation. Recognize them early and respond professionally.

Mistake #1

Finding the Balance Between Leadership and Coaching

You may feel uncertain about when to switch between being a boss and a coach. Instead of asking, "What do you think about this?" you might give direct instructions like, "We will do it this way." However, direct leadership can hinder self-reflection. A better approach would be asking, "What options do you see here?" or "What would happen if...?" True coaching means asking questions, not providing answers.

Mistake #2

Asking Superficial Instead of In-Depth Questions

You ask, "Is everything going well?" and receive only superficial answers. The problem: Superficial questions do not lead to genuine insights. Instead, become more specific: "Tell me about a situation that particularly occupied your mind this week." In-depth questions open up real conversations and promote self-reflection.

Mistake #3

Avoiding or Mismanaging Emotional Topics

You may feel uncertain about how to handle emotions. When discussions become emotional, you quickly change the subject or say, "Let's stick to the facts." This leads to superficial conversations. The key is: "I sense this is important to you. Would you like to share more about it?" Emotions are the pathway to sustainable change.

Mistake #4

Overcoming Resistance to Self-Reflection

When an employee shuts down, you might think, "They don't want to develop," and quickly give up. However, resistance is normal and indicates that you are touching on important issues. The solution lies in asking questions: "I sense resistance. What makes it difficult for you to talk about this?" Patience and genuine interest can open up closed-off individuals.

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