How do you create an exercise from your own conversation situation with the AI coach?
Describe your conversation situation to the coach.
He will ask follow-up questions and provide a preview before setting up the role play upon your confirmation. Alternatively, he will look for suitable scenarios in the catalog. This way, you can practice a specific situation, even if you initially want to check a different catalog scenario.
For example, a service employee might want to discuss a delayed refund with an unhappy customer. She describes the reason and the desired conversation goal. The coach can then search for suitable scenarios or prepare a role play based on the description. Open the AI coach and describe your situation there.
How does the AI coach support you in your first leadership role before a meeting with an employee?
The coach helps you establish a personal practice focus for the conversation.
You can set up to three focus competencies with him and track their progress. This gives you a concrete line for recurring practice goals, instead of preparing each conversation without reference to your previous focuses.
A new leader might choose handling objections as a focus before a feedback conversation. After the role play, the coach discusses the evaluation, the criteria, the transcript, and professional tips. In the first conversation, he starts with a brief introduction. Start in the AI coach with your employee conversation and set your focus.
What distinguishes the debriefing of the AI coach from a chat with ChatGPT & Co.?
The AI coach discusses the evaluation of a role play, while ChatGPT & Co.
usually assess their own conversation. A second AI evaluates the role play independently from the counterpart and uses quotes. The coach then knows the evaluation result, criteria, transcript, and professional tips.
This is helpful if you want to trace a specific point from your conversation. A sales representative could check after a customer conversation which response left an objection open. They can discuss this point with the coach and relate the feedback to their next role play. In contrast, ChatGPT & Co. do not conduct a separately evaluated Careertrainer role play. Open the debriefing in the AI coach after your next role play.
What data protection information can HR review before rolling out the AI coach?
HR can review hosting in Germany, the list of subprocessors, and the available data protection documents.
This includes AVV, TOM, and VVT. Customer content is not used for training AI models. The encrypted coach memory remains separated after training areas and can be viewed, modified, or deleted by you.
This information provides data protection teams with specific audit items for coordination with the works council and data protection. For example, HR can trace the AI services used based on the list of subprocessors and include the contract and security documents in the audit. The coach only stores new entries in the memory after your statement or confirmation. HR can review the data protection documents and the list of subprocessors before the rollout.
Can companies disable the language mode of the AI coach for companies or partners?
Yes, companies and partners can turn off the speech mode.
The coach supports both speech and text, so a text conversation is available as a usage mode. The AI coaches are included in every plan, with the specific scope depending on the plan.
This gives companies a concrete setting for programs where the speech mode should not be used. For example, a partner can use the coach in a customer program in text mode while participants discuss their conversation situation in writing. Clarify the available scope and the desired mode setting for your plan in the company or partner access.
When is the AI coach not suitable for your concern?
The AI coach is not intended for therapy, personal crises, legal advice, or sales assistance.
It does not write emails and does not take over any CRM or pipeline. Its area of application is the support before and after AI role plays.
For example, if you want to discuss a personal crisis, you need a different point of contact than the AI coach. The same applies to legal assessments. Tasks such as formulating sales emails or maintaining a pipeline are also not part of the coach's responsibilities. Use the AI coach for preparing a conversation and for debriefing after a role play.
