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The evaluation supports four main areas: leadership training for all types of employee conversations such as feedback, criticism, development, and conflict resolution. Sales training for cold calling, initial conversations, needs analysis, objection handling, and price negotiation. Customer service training for complaint management, problem-solving, and service quality. And interview training for self-presentation, competency demonstration, and salary negotiation. Each training type has its own evaluation criteria, which are applied automatically.

Each training type has specific core competencies that are assessed. In leadership training, these include active listening, empathy, conversation management, solution orientation, and communication clarity. In sales training, the focus is on needs analysis, benefit argumentation, objection handling, closing techniques, and relationship building. In customer service, the key competencies are problem understanding, de-escalation, service orientation, and reliability. During interviews, the AI evaluates self-presentation, competence demonstration, authenticity, and questioning skills.

The AI assessment is based on a scientifically grounded criteria catalog with clearly defined evaluation standards. Unlike human trainers, there are no fluctuations in daily performance or personal preferences. Each conversation is evaluated according to identical criteria: 70% is derived from the achievement of scenario-specific goals, and 30% from the core competencies specific to the training type. The AI uses specific excerpts from your conversation as evidence, allowing you to understand the assessment.

The evaluation starts automatically as soon as you finish the conversation. Within 20 to 30 seconds, your complete assessment will be available. You will immediately see your overall score, the ratings for all individual criteria, and specific improvement suggestions. There is no waiting for a trainer, no scheduling appointments, and no delay between practice and reflection. This applies equally to all types of training.

Pro tips provide specific phrasing alternatives for selected points in your conversation. The AI identifies statements with improvement potential and shows you how an experienced coach would have phrased the situation—tailored to your training style. In sales, you'll see better objection handling; in leadership discussions, more empathetic phrasing; and in customer service, more solution-oriented approaches. Instead of abstract evaluations, you receive concrete alternatives to implement.

Yes, with the Enterprise package, you can tailor the evaluation to your specific standards. Define your own assessment criteria for your sales process, leadership guidelines, or service standards. For example, you can specify that certain questioning techniques should be used in sales conversations or that customer service calls should follow your complaint management process. Speak with your Account Manager about customization options.