AI Literacy Statistics: Workplace Skills, Program Maturity & ROI

of workers said they feel unsure about what AI can and cannot do.

of employees stated they do not know how to check AI outputs for accuracy.

of respondents said they do not understand how AI models make decisions.

of consumers said they can explain the difference between AI and machine learning.

of adults reported knowing what data privacy protections are for AI systems.

of respondents said they want AI literacy content tailored to their specific job role.

of surveyed consumers said they would like transparency on how AI content is created.

of respondents in a global survey said they need more training to use AI effectively.

of employees reported being unsure how to use generative AI at work.

of employees said they want training on how to prompt and evaluate generative AI outputs.

of enterprises said they offer responsible AI training to at least some business units.

of respondents said they consider AI literacy a workforce readiness priority.

of companies that train employees said training increased productivity.

of organizations said they are using internal champions to spread AI literacy.

of leaders said they plan to invest more in AI training in 2025.

of respondents believe AI literacy should be part of formal education.

of organizations reported implementing AI governance policies that include employee training requirements.

of respondents said they need help understanding AI model limitations.

of enterprises said they trained employees specifically on generative AI usage policies.

of leaders said they are increasing investment in governance and training to support responsible AI.

of companies said they have an internal playbook or guidelines for generative AI usage.

of respondents said their organization’s AI training is not updated regularly.

of executives said their organizations are at an early stage of AI capability building.

of companies said they expect a skills gap to worsen if training does not keep up.

of companies said AI literacy training reduced incidents of policy non-compliance.

of surveyed customer service leaders said agents need AI literacy to handle hallucinations and errors.

of IT leaders said AI literacy is a key factor in scaling AI adoption.

of respondents said they want training that covers bias and fairness for AI systems.

of respondents said they want training on how to evaluate AI outputs for bias.

of marketing teams said they have governance processes for AI-generated content that include literacy training.