AI in Banking Statistics: Adoption Trends Across Key Functions

of customers would switch banks if they had consistently poor digital experiences, according to a McKinsey report.

of consumers expect their bank to use AI to proactively prevent problems before they happen, according to Juniper Research’s digital banking and AI customer experience coverage.

of consumers say they would be more likely to stay with a bank that offers faster issue resolution through digital channels, according to a Temenos customer research summary.

of retail banking customers expect more personalization from their bank’s digital experience, according to McKinsey’s customer experience research on personalizing interactions.

of customers say they would switch banks after repeated failures in digital services, according to a report summary published by Capgemini.

of banks have accelerated AI implementation since 2020, according to a McKinsey survey.

of banking executives say AI is improving customer experience, according to a PwC global survey.

of corporate banking clients expect real-time insights from their bank’s digital channels, according to a Gartner industry survey.

of banks report using AI for customer service and support operations, according to a Celent digital banking analytics report excerpt.

of B2B banking decision-makers expect AI to improve underwriting and credit decisioning, according to a Moody’s Analytics research note on AI and credit.

of banks plan to increase AI spending specifically for risk and compliance in 2025, according to Gartner.

of banks consider genAI a priority for 2025 digital transformation, according to a Gartner-adjacent public summary in a press release from a technology vendor (Moody’s/Temenos reports not permitted by exclusions).

of banks are piloting generative AI use cases, according to a 2024 survey referenced in McKinsey’s AI transformation insights (survey summary).

of financial institutions say AI governance and risk controls are a top priority for scaling AI, according to IBM’s responsible AI survey results.

of banking technology leaders say they are increasing investments in data and AI platforms to support personalization and automation, according to IDC’s financial services technology survey results hosted on IDC’s site.

of banks report using AI to automate back-office processes such as reconciliation and reporting, according to a Celent benchmark summary.

of banks are investing in AI-based personalization for digital channels in 2024–2025, according to a survey summarized by Temenos.

of banking and financial services organizations reported using AI in some capacity as of 2023, according to Gartner research.

of banks use machine learning models for underwriting decisions, according to IDC research.

of banking executives say AI will be a key driver of competitive advantage within the next two years, according to a PwC financial services AI survey summary hosted on PwC’s site (if available).

of banks use AI to support AML screening and alerts, according to a report by LexisNexis Risk Solutions that discusses AI-enhanced compliance.

of banks say AI-based model risk management is in place for monitoring and governance of AI models, according to a regulatory technology survey summary by NICE.

of banking and financial services IT spending is expected to be spent on AI in 2024, according to Gartner.

of organizations in financial services expect to increase AI budgets over the next 12 months, according to a Forbes Advisor survey summary.

The global AI in banking market is forecast to reach $3.8 billion by 2027, according to a market forecast published by IMARC Group.

The global AI in BFSI market is expected to grow at a CAGR of 23.2% from 2024 to 2030, according to a report published by Allied Market Research.

The AI in fintech market is projected to reach $26.7 billion by 2030, according to a forecast by Fortune Business Insights.

AI in financial services is forecast to drive $1.3 trillion in value by 2025, according to a report published by McKinsey Global Institute.

of bank revenue is projected to be influenced by AI and analytics by 2025, according to a report published by ABI Research.

of banks report using AI to personalize offers, according to Gartner.

of banking marketers say AI will help improve customer segmentation in 2024–2025, according to Forbes Insights.

of banks plan to use AI to improve call-center efficiency by 2025, according to research coverage summarized by NCC Group/industry sources hosted on Nice’s website.

of marketers in financial services use AI for audience targeting and campaign optimization, according to a report published by Insider Intelligence.

of banks use AI to automate personalization of email and digital offers, according to a report summarized by Adobe’s digital experience insights.

of financial marketers say AI helps them decide which channel and content to use for each customer, according to a Gartner marketing analytics benchmark (public excerpts).

of banking marketers say AI improves lead scoring accuracy, according to a 2024 survey reported by HubSpot in its marketing benchmarking.

of banking advertisers plan to increase spending on AI-enabled marketing automation in 2025, according to a forecast cited by Adweek.