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Step-by-Step Guide for Conflict Conversations

As a leader, you need to conduct many Conflict Conversations and need a standardized approach - that's what our guides are for. Optimize your preparation and conduct structured, goal-oriented conversations.

Structured Conversation Management:
The Conflict Conversations Phases

This guide shows you the proven phases for successful Conflict Conversations. Each phase is equipped with practical tips, example sentences and concrete recommendations for action.

Gesprächsleitfaden

Strukturierte Gesprächsführung

für Conflict Conversations
Professionelle Methode

Phase 1: Preparation & Neutral Start

Duration: 5-10 minutes

Prepare yourself by gathering all relevant information. Begin the conversation in a neutral and respectful manner to create an open atmosphere.

Practical Tips:

  • Make a note of the main points you want to address.

Phase 2: Clarifying the Situation & Active Listening

Duration: 15-20 minutes

Explain the situation that concerns you and practice active listening. Pay attention to the employee's perspective.

Practical Tips:

  • Clearly and concretely articulate your observations.

Phase 3: Problem Analysis & Perspective Shift

Duration: 10-15 minutes

Analyze the causes of the problem together with the employee. Try to understand the employee's point of view.

Practical Tips:

  • Encourage the employee to share their perspective.

Phase 4: Solution Development & Agreements

Duration: 20-25 minutes

Collaboratively develop solutions and agree on steps to improve the situation. Ensure that both parties contribute actively.

Practical Tips:

  • Ask the employee for their suggestions regarding potential solutions.

Phase 5: Conclusion & Follow-up

Duration: 5-10 minutes

Conclude the conversation positively and summarize the key points discussed. Plan a follow-up to review progress.

Practical Tips:

  • Summarize the points discussed and the agreements made.

With this guide, you are optimally prepared to successfully conduct Conflict Conversations. Use the practical tips and example formulations for your specific situation.

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